Returns & Refunds Policy
Clear guidelines on our returns and refunds policy for all Finance with Anne products and services.
Last Updated: August 2025
Our Commitment to You
At Finance with Anne, we stand behind the quality of our digital products and services. We want you to be completely satisfied with your purchase. This Returns & Refunds Policy outlines the terms and conditions for returns and refunds.
Important: Due to the digital nature of our products, all sales are generally final. However, we offer refunds in specific circumstances outlined below.
Digital Products Refund Policy
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all our digital products, including:
- Complete Money Tracker spreadsheets
- Budget planning templates
- Investment calculators
- Financial planning guides
- Online courses and workshops
Refund Eligibility Criteria
To be eligible for a refund, your request must meet the following conditions:
- Request submitted within 7 days of purchase
- Product has a technical issue that prevents normal use
- Product was significantly different from what was described
- You experienced unauthorized charges
- You provide a valid reason for the refund request
Non-Refundable Items
The following items are not eligible for refunds:
- Products downloaded or accessed after 7 days from purchase
- Customized or personalized financial plans
- One-on-one consultation sessions (unless cancelled 24 hours in advance)
- Products purchased with discount codes over 50% off
- Requests made without valid justification
- Products that have been shared or redistributed
How to Request a Refund
Contact Us
Email us with your refund request and order details
Review Process
We'll review your request within 2-3 business days
Refund Issued
Approved refunds processed within 5-7 business days
Required Information for Refund Requests
- Order number or transaction ID
- Email address used for purchase
- Date of purchase
- Reason for refund request
- Any relevant screenshots or documentation
Refund Processing Times
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 3-5 business days | May take longer depending on your bank |
| Bank Transfer | 5-7 business days | Direct to your bank account |
| Mobile Money | 1-3 business days | Fastest refund method |
Exchanges and Replacements
Since our products are digital, we don't offer traditional exchanges. However, if you experience technical issues with your download or access, we will:
- Provide technical support to resolve access issues
- Re-send download links if they've expired
- Offer alternative file formats when available
- Provide updated versions of products when applicable
Consultation Services Policy
Cancellation Policy
- 24+ hours notice: Full refund available
- Less than 24 hours: 50% refund (administrative fee applies)
- No-show: No refund available
- Rescheduling: Free rescheduling with 24+ hours notice
Dispute Resolution
If you're not satisfied with our refund decision, you can:
- Request a review by our customer service manager
- Provide additional documentation to support your case
- Contact your payment provider if you believe there was an error
- Seek mediation through relevant consumer protection agencies
Contact Us for Refunds
To request a refund or if you have questions about this policy, please contact us:
Email: [email protected]
Subject Line: "Refund Request - [Your Order Number]"
Website: Contact Form
Response Time: We respond to all refund requests within 24-48 hours.
Tip: Before requesting a refund, try contacting our support team. Many issues can be resolved quickly without needing a refund.
Changes to This Policy
We reserve the right to modify this Returns & Refunds Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.